Privacy Policy
Last updated: Dec 01, 2025Introduction
Tony Yuile T/A IBS Hypnotherapy NZ ("we," "us," or "our") is committed to protecting your privacy. This policy sets out how we collect, use, and store your personal information in accordance with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020.
Tony Yuile (“us”, “we”, or “our”) operates the IBS Hypnotherapy NZ website (the “Service”).
What Information Do We Collect?
We collect two types of information:
General Personal Information: Name, email address, phone number, and IP address. This is collected when you fill out a contact form, sign up for a newsletter, or book an appointment.
Health Information: If you become a client, we collect sensitive information regarding your medical history, IBS symptoms, and wellbeing. This is usually collected via secure intake forms (e.g., Quenza) or during consultations.
Payment Information: We do not store your credit card details directly. Transactions are processed via secure third-party gateways (such as Stripe or PayPal) which adhere to PCI-DSS standards.
How We Use Your Information
We collect this information for the following purposes:
To provide Gut-Directed Hypnotherapy and Coaching services.
To communicate with you regarding appointments or enquiries.
To comply with NZ legal requirements (including clinical record retention).
Marketing: If you have opted in, we may use your email to send you newsletters or updates. You can unsubscribe from these at any time.
Where is Your Data Stored?
(Third-Party Services) Our website is hosted on the Squarespace.com platform. Squarespace.com provides us with the online platform that allows us to sell our products and services to you.
Website Data: Your data may be stored through Squarespace.com’s data storage, databases, and the general Squarespace.com applications. They store your data on secure servers behind a firewall.
Clinical Records: We use Quenza, a specialized practice management platform, to store your clinical notes, intake forms, and completed activities.
Security: Quenza is fully compliant with HIPAA and GDPR standards. Your data is protected by AES-256 encryption (bank-level security) both in transit and at rest.
Access: Only Tony Yuile has access to your specific client file within this platform. Quenza staff do not access your data unless technically necessary for support and bound by strict confidentiality agreements.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic (e.g., Google Analytics).
What are cookies? Cookies are small text files placed on your device.
Control: You can choose to disable cookies through your browser settings, though this may affect some website functionality.
Disclosure of Information
We do not sell or rent your personal data to third parties. We only share information:
With service providers who help us operate (e.g., Squarespace, email marketing platforms), provided they adhere to privacy standards.
If required by law (e.g., if subpoenaed by a court or required by the Health and Disability Commissioner).
Your Rights (Access & Correction)
Under the Privacy Act 2020, you have the right to:
Ask for a copy of any personal information we hold about you.
Ask for it to be corrected if you think it is wrong.
If you would like to access, correct, or request deletion of your information, please contact our Privacy Officer: Tony Yuile Email: tony@tycoaching.nz
Updates to this Policy
We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon their posting on the website.
Contact Us
If you have any questions about this Privacy Policy, please contact us by email at tony@tycoaching.nz.